Service Standards & SOPs
Build clear, trainable playbooks for front desk, housekeeping, and guest communications that raise consistency and NPS.
Consultation Services
Uplevel Your Property
Operational Consulting for Boutique Hotels & Inns in BC & Alberta
Fractional support to streamline staffing, elevate service standards, and improve profitability. We design practical systems for guest experience, housekeeping, and front-of-house that your team can actually use.
What We Do
We help independent properties operate with clarity and consistency. Our engagements are practical, hands-on, and aligned to BC & Alberta market realities.
Labour Modelling & Scheduling
Right-size staffing with demand forecasts and coverage rules that protect service while controlling costs.
Guest Journey Redesign
Audit arrivals, in-stay touchpoints, and departures; remove friction; add memorable moments that drive five-star reviews.
Ops Audits & Training
On-site or remote audits with targeted coaching; leadership fundamentals for first-time supervisors.
Tech Stack & Reporting
PMS/comms tools alignment, simple dashboards for housekeeping, maintenance, and guest sentiment.
Compliance & Risk
Practical guidance on policies, incident response, and documentation suited to smaller teams.
How It Works
A clear, collaborative engagement model designed for lean, independent teams.
Discovery & Property Walkthrough
We align on goals and constraints, review current SOPs, schedules, and guest feedback.
Ops Audit & Prioritised Plan
Targeted findings with a 30/60/90-day plan across service, labour, and compliance.
Systems Build & Training
Practical SOPs, checklists, and coaching for FOH, housekeeping, and leadership.
Measure & Optimise
Simple dashboards and cadence reviews to maintain standards and profitability.
Boutique Operators Choose Us
Independent, owner-led consulting with 15+ years in hospitality operations across BC & Alberta. We specialise in practical, trainable systems for lean teams — so service stays consistent, costs stay controlled, and guest satisfaction climbs.
Operational Rigour for Lean Teams
Clear, trainable SOPs for front desk, housekeeping, and guest communications — built to lift consistency and reviews without adding headcount.
Right-Sized Labour & Scheduling
Demand-based staffing models, coverage rules, and cross-training plans that protect service while controlling costs.
Guest Journey, Redefined
Audit arrivals, in-stay touchpoints, and departures; remove friction and add memorable moments that drive five-star feedback.
On-Site or Remote Support
Flexible engagement options — ops audits, targeted projects, or fractional leadership to suit your property’s cadence.
Practical Tech & Reporting
PMS/comms tool alignment and simple dashboards for housekeeping, maintenance, and guest sentiment.
Compliance & Risk
Policies, incident response, and documentation built for boutique operations and regional requirements.
- Consistent service standards your team can deliver every shift.
- Smarter schedules and clearer roles that reduce burnout.
- Measurable improvements in reviews and operational clarity.
Ready to streamline operations and lift guest satisfaction?