About Us
Opening the door to your untapped potential.
It all starts with a passion for excellent hospitality and extensive industry experience.
It’s important to get expert opinions with people who know the industry and have been there before. When you file your annual taxes, you go to an accountant. When you need a haircut, you go to a barber or stylist.
Your asset is one of the most important things you own, and we know that. We will help you thrive and navigate through the unique challenges that come with running your vacation rental or hotel and we have the expertise to help you get to the next level.
You can’t always do it on your own, and by partnering with us, you can have confidence that you have the support and expertise to achieve your goals.
Norm Duchaine has direct hospitality industry experience for more than 15 years. His understanding of accommodation services sector, the driving forces behind it, and proven track record makes for an invaluable addition to achieving your goals. A snippet of his experience includes:
- General Manager of the Prince of Wales Hotel, a National Historic Site of Canada & Historic railway property located in Waterton Park, Alberta, Canada.
- General Manager of Spring Creek Vacations, a 50-unit luxury vacation rental company in Canmore, Alberta, Canada and Airbnb superhost.
- Multi-property Hotel Manager in Jasper, Alberta, Canada.
- Member of the management team opening the Mount Royal Hotel in 2018, in Banff, Alberta, Canada, achieving the number-one rank on TripAdvisor in the local market within 6 months of opening.
- 3 years working in various operational & strategic leadership roles at the 4-diamond rated Rimrock Resort Hotel in Banff, Alberta, Canada.
Norm has designed his company structure around four core principles for you to get the results you need:
1. Saving you time so you can do what you love.
2. Providing you with fact-based, realistic assessments and implementing effective, practical solutions.
3. Ensuring you understand the process to get the results you need.
4. Providing flexibility depending on your budget, priorities, and project size.
We are currently accepting clients from North America. Contact us today to book your free 15-minute consultation!