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A beautiful, luxury hotel room with modern styling and finishes that has a large bed on a wooden frame, a corner couch, and floor to ceiling windows. Gain your competitive edge for your hotel business with Duchaine Hospitality Services.

Hosting & Operations for Vacation Rentals and Boutique Hotels in BC & Alberta

We help vacation rental owners and boutique hoteliers deliver five-star experiences through expert guest operations, pricing, and service systems.

A beautiful cottage with white bricks and wooden accents, with bright green wines growing across its front and surrounded by vibrant forests on a sunny day, perfect for a vacation rental business. Gain your competitive edge for your hospitality business with Duchaine Hospitality Services.

From Vacation Rentals to Boutique Hotels — We Run Operations that Impress

Every property deserves consistent five-star reviews and smooth operations. We make that happen — without you needing to manage every detail.

What We Do

Propelling You to the Next Level

Whether you manage a single vacation rental or an independent hotel, we help you deliver five-star experiences and stronger results. Our services combine operational rigour, guest experience design, and local insight across BC and Alberta.

A beautiful, luxury A-frame cottage with modern styling and finishes that has warm lights and trees surrounding it, and a woman standing on the front porch, perfect for a vacation rental business. Gain your competitive edge for your hospitality business with Duchaine Hospitality Services.

Hosting Solutions for Vacation Rentals

We’ll handle guest messaging, pricing, turnovers, and issue resolution so your short-term rental performs effortlessly.
• 24/7 guest communication
• Local turnover partners
• Revenue & review tracking

A cozy bedroom in a vacation rental with a comfortable bed with white linens and modern accents, and a soft grey and blue carpet. Gain your competitive edge for your hospitality business with Duchaine Hospitality Services.

Fractional Support for Boutique Hotels & Inns

We help independent properties streamline operations, elevate service standards, and improve profitability through proven hospitality systems.

A stunning dockside cottage beside a still lake with vibrant green forests of pine trees in the background, and mountain peaks in the distance. Perfect for a hospitality business. Gain your competitive edge for your hospitality business with Duchaine Hospitality Services.

Transform Your Property into a Top Performer

From new listing launches to underperforming property turnarounds, we create strategies that convert browsers into bookings.
• Listing setup & audits
• Photo & amenities guidance
• Pricing & calendar optimisation

Wooden house with a tin roof overlooking a lake.

Results You Can Count On

With over a decade of hospitality leadership experience, we’ve helped property owners and boutique hoteliers across BC and Alberta streamline their operations, elevate guest satisfaction, and grow revenue. Our systems are built on the same standards that earned us Superhost recognition and long-term partnerships across Western Canada.

• 4.9★ Average guest rating across managed listings.
• 15+ Years proven experience leading and optimizing hospitality operations — from single-property owners to multi-location portfolios.
• Deep regional expertise & local partnerships

Extraordinary professional and knowledgeable! Norman was an exceptional mentor for us. It has been an honor to work with someone of his calibre and rare to find! We were impressed with his ability to self-manage and his organization skills, keeping our projects moving forward no matter our availabilities. Norman put his heart and soul into his work. He gives you everything he’s got when he gets into a project.

We are humbled to have worked with someone so committed to our mutual success. He completed the contract exceeding our expectations! What he did for us was mind-blowing, learning so much! It would have taken us like 10 years by making trial/error to have that knowledge about vacation rentals procedures. You will not be disappointed! We will take him again for any similar future projects. Sincerely, thank you Norman!!

Kamil Kalbarcyk Owner, Azena Property Management

Norm has been able to help us with two properties and I appreciate his guidance.

Canmore – New build and Norm was the property manager.  He was able to help us determine who to use for interior design and procurement based upon our requirements and the preference for the local market.  Norm quickly responded to all of our questions in a very professional manner.  His expertise helped us determine what the optimal rental windows and how to maximize our return.  As we worked through the initial rental period he helped set appropriate expectations.

I would strongly suggest anyone that is looking to improve the rate of return or get into the short term rental market leverage Norm’s skills and expertise.

Luke St. James Canadian Country Manager, Workiva

Norm was a great asset as manager, Spring Creek Vacations. He was extremely knowledgeable about the hospitality industry and used this knowledge to ensure both owners and guests had a great experience. 

He always ensured suites were kept in the highest level of care, and he was quick to communicate with owners and guests. Norm is friendly, personable, and a definite professional in the hospitality and property management industry.

Jen Marran Spring Creek Mountain Village

Norm has been able to help us with two properties and I appreciate his guidance.

Nova Scotia – We own a cottage on St Margarets Bay, NS and our property manager wanted to retire.  Norm was able to explore local property managers and prioritize the top two that we could work with.  Norm’s recommendation has significantly improved the process, helped automate the presentation of the property to a larger audience and tripled the revenue over previous years.  I did not have the time or expertise to explore and evaluate options on my own.

I would strongly suggest anyone that is looking to improve the rate of return or get into the short term rental market leverage Norm’s skills and expertise.

Luke St. James Canadian Country Manager, Workiva

Proudly Canadian

Serving BC & Alberta

Duchaine Hospitality Services is accepting clients for projects across British Columbia & Alberta. Contact us today and book your free 15-minute consultation to explore how we can play a part in your success.

Contact Us

Use our contact form to schedule your consultation or reach out to Norm directly.

Postal address
North Vancouver, BC
Email

Norm endeavours to respond to all inquiries within 24 hours.

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